UNIT – 4 CONSUMER EDUCATION AND PROTECTION

I. Fill in the blanks with suitable answers:

1. The other name of the Consumer is ..................... (the king of market)

2. Person giving goods or services for money is called .................. (Consumer )

3. The Consumer Day is observed on .................every year. (March 15)

4. In the case of compensation exceeding Rs. one crore, the complaint has to be submitted to the ............................. . (The National Commission)

5. In the case of compensation exceeding 5.00 lakhs, the complaint has to be submitted to the---- (District Forum)

II. Answer the following questions in one word or sentence each:

1. Who is called a consumer?

 Consumer is a person who buys goods or hires or avails services for a consideration called Price or Wages

2. What is the main aim of Consumer Movement?

 The Consumer Movements were started by a few people who suffered on account of continuous exploitation by the traders

3. What is the Right of every Consumer?

 The Right to Protect against the marketing of goods which are hazardous to life and property of the consumers.

4. When did Consumer Protection Act come into force in India?

 1986

5. Who appoints the President of the District Consumer Forum?

 state government

6. When is the World Consumers‟ Day celebrated?

 March 15 every year is celebrated as the World Consumers‟ Day.

7. Who started a movement called AWARE (The Association of Women Against Rising Expenses)?

 Some women of Mumbai started a movement called AWARE

III. Answer the following questions in two or three sentences each:

1. What are the problems faced by consumer?

 Charging excess to the commodities

 False weight and measures  Selling of adulterated commodities

 Creation of artificial scarcity of commodities by Illegal hoarding

2. What are the causes for consumer exploitation?

 The direct transaction between the producer and consumer has almost stopped. The Price Fixation of the goods and services was done mainly by the middle men.

 It led to many hindrances.

 Consumers had to undergo various difficulties and problems.

 They incurred many losses.

 The development of information technology has led to Tele shopping.

 Through Tele shopping the consumer can sit at home and directly buy the goods from the traders.

3. Mention the four important aims of the Consumer Protection Act

 The Act accords importance for safety and quality.

 Avoiding production and sale of dangerous goods.

 Prevention of Trade Malpractices in the market.

 Supervision on Quality, Weights, Measures and Price.

 Compensating the Consumers in case of any problem arising as a result of trade.  Creating awareness to the consumers through Consumer Education.

4. What are the major functions of the Consumer Protection Council?

 The Consumer Movements were started by a few people who suffered on account of continuous exploitation by the traders (a few are give in the first paragraph of this chapter).

 Such movements brought pressure on the government and alerted it to formulate new acts to safeguard the interests of the consumers.

 In the last five decades, more than 30 Acts have been implemented.

 E.g. Essential Commodities Act, Weights and Measures Act, Act against Adulteration of Food Articles etc., the Government of India Act 1986 is a significant step in this direction.

5. Mention three stages of Consumer Courts.

 District Forum.

 State Commission.

 National Commission

6. What are the methods to follow to file a complaint in consumer court?

 There is no preseribed proforma to file a case.

 The complaint may be typed one or hand written.

 The complaint should include the name of the person (complainter), Full address and Telephone Number.

 The person or organisation against whom the complaint is made should be, mentioned clearly with address.

 The particulars of the goods by which the loss has incurred and the amont of loss should be specified clearly. The bill or receipt should be enclosed.

 There is no fees or stamp duty for the complaint

 No advocate or lawyer is required. The cosumer himself/herself can argue.

7. What are the rights of Consumer?

 The Right to Protect against the marketing of goods which are hazardous to life and property of the consumers.

 The Right to Information.

Right to Choice

 Right to be Heard

 Right to seek Redressal against the unfair trade practices or unscrupulous exploitation.

 Right to Consumer Education

 Right to stop exploitation.

Milan Tomic

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